DELIVERY TO SOTTOVENTO STORES (SPAIN)
Free on all orders.
Usual delivery time: 2–10 working days.
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DELIVERY TIMES
• In-stock items: 24/72 hours – up to 5 working days
• Out-of-stock items: 5–20 working days
• Pre-order / made-to-order items: 5–30 working days
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SHIPPING WITHIN MAINLAND SPAIN
Orders over €100
Free shipping (excluding décor or items with volumetric weight > 5 kg)
Orders under €100
Shipping cost borne by the customer, calculated by weight, volume and destination
Usual delivery time: 2–10 working days
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SHIPPING TO NON-MAINLAND SPAIN
(Canary Islands, Ceuta and Melilla)
Shipping always at customer’s expense, calculated by city, weight, volume and priority
Estimated delivery: 5–20 working days
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INTERNATIONAL SHIPPING – EUROPE
Shipping available to the following countries:
Germany, Albania, Andorra, Austria, Belgium, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, Romania, San Marino, Sweden, Switzerland, Ukraine.
If your country is not listed, please contact our Customer Service team.
1. Clothing and accessories (Europe)
• Standard international shipping
• Estimated delivery: 4–10 working days
• Shipping cost at customer’s expense, calculated by weight, volume and destination
2. Décor and furniture (Europe)
Mandatory palletized shipping
Pallet specifications:
• Type: EUR/EUR1 pallet
• Max height: 1.80 m (recommended), 2.00 m (limit)
• Max weight: 700 kg
• One flat fee per pallet, regardless of number of items
Estimated delivery: 5–30 working days depending on destination, volume and carrier
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INTERNATIONAL SHIPPING – NON-EUROPE
Authorized destinations: Saudi Arabia, UAE, United States, United Kingdom
Requires prior contact with Customer Service
1. Clothing and accessories (Non-Europe)
• Standard international shipping
• Estimated delivery: 5–15 working days
• Shipping cost borne by the customer (depending on country, weight and urgency)
2. Décor and furniture (Non-Europe)
Customised logistics solutions
Shipping cost to be quoted based on destination, volume and operator
Estimated delivery: 5–30 working days
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CUSTOMS – DAP INCOTERM (INTERNATIONAL)
All international orders (Europe and Non-Europe) are shipped under DAP Incoterm (Delivered At Place)
This means:
• SOTTOVENTO sends the goods to the country of destination
• The customer is responsible for any customs duties, taxes and local VAT
• These costs are not included in the shipping rate or the order total
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PRIORITY SHIPPING
Available upon request
Cost always borne by the customer, calculated by destination, weight, volume and urgency level
Delivered as quickly as possible depending on selected option
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HOME DELIVERY
Deliveries are made Monday to Friday, via logistics provider, to the street-level address indicated by the customer
If no one is available at delivery, the carrier will leave a notice and the logistics company’s customer service team will try to reschedule
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