Legal notice

The terms and conditions set out below (the “General Terms and Conditions”) govern access to and use of each and every website page located under the domain “sottoventobrand.com”, and its respective subdomains and subdirectories (the “Website”), owned by VIENTO A FAVOR MARBELLA, S.L., a commercial company with registered office at Calle Pedraza, nº5, ground floor, 29601 Marbella (Málaga), Spain, incorporated for an indefinite period and registered with the Málaga Commercial Registry, with C.I.F. ES-B56766058. Access to the Website and use of its contents and services implies full and unreserved acceptance of the General Terms and Conditions as published at the time the user accesses the Website.

The latest version of the General Terms and Conditions may be consulted at any time at the electronic address www.sottoventobrand.com. If the user decides not to accept the terms in force, the user must refrain from accessing the Website and/or using the contents and/or services available therein.

Terms of service

Purpose of the terms

• The purpose of these Terms is to regulate access to and use of the Website. For the purposes of these General Terms and Conditions, the Website shall be understood to include:
  • The external appearance (or “look and feel”) of the screen interfaces, both in static and dynamic form (i.e., the navigation tree).
  • The elements integrated both in the screen interfaces and in the navigation tree, including, by way of example and not limitation, texts, images, sounds, databases, multimedia products, interpretations, artistic performances, fixations, photographs, broadcasting signals, and, in general, all creations and objects expressed by any means or medium, currently known or invented in the future, whether or not they are protected under the applicable legal framework on intellectual property, industrial property, or any other analogous legal systems (the “Content”), and all online services or resources that may be offered to users, as applicable (the “Services”).
• Viento a Favor Marbella reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website and the Content and Services incorporated therein. The user acknowledges and accepts that, at any time, Viento a Favor Marbella may interrupt, disable and/or cancel any of the Content and/or Services integrated into the Website.

Specific terms

• Access to and use of certain Content and/or Services may be subject to specific conditions, legal notices, guidelines and rules of use which, once brought to the user’s attention in advance and depending on the case, shall replace, supplement and/or amend these General Terms and Conditions (hereinafter, the “Specific Terms”). Access to and use of such Content and/or Services shall therefore imply full acceptance of the specific conditions governing them in the version published at the time the user accesses them, and such Specific Terms shall be automatically incorporated into these General Terms and Conditions.
• In the event of any contradiction between the terms and conditions set out in the General Terms and Conditions and the Specific Terms, the terms agreed in the latter instrument shall prevail at all times and in all cases over any incompatible terms, and only in respect of the Content and/or Services subject to such specific regulation.

Access to contents and services

• To access the Website, the user must:
  • have access to the Network, either directly or indirectly through access devices;
  • pay the corresponding access and connection fees; and
  • have the equipment and IT systems necessary to connect to the Network, including a suitable terminal (computer, telephone, etc.) and a modem or other analogous or similar access device.
• For proper access, viewing and implementation of certain Content and Services on the Website, the user may need to download certain computer programs or other software elements onto their IT equipment. Such installation shall be at the user’s expense and responsibility, and Viento a Favor Marbella disclaims any liability that may arise therefrom.
• The user undertakes not to access the Content and/or Services of the Website by any means other than the screen interface provided by Viento a Favor Marbella for such access.

Registration

• Viento a Favor Marbella may require submission of a registration form to access certain Content and/or Services. In such case, the user must provide the requested information.

In relation to the registration process, the user undertakes to:

• provide truthful, accurate and complete information about their identity; and
• update the registration data so that it remains truthful, accurate and complete.

The user may not choose as a username or password words and/or expressions that, in general, are contrary to law or to the requirements of morality and generally accepted good customs, and, in general, words and/or expressions over which there is any right that excludes their use by the user. To this end, the user may not select words or expressions that are obscene, insulting, defamatory, identical, similar or in any way coincident with distinctive signs, corporate names, as well as names, surnames, artistic names and/or pseudonyms of third parties. If the user provides any false, inaccurate or incomplete data, or if Viento a Favor Marbella has sufficient grounds to suspect that such information is false, inaccurate or incomplete, or contrary to law or to the requirements of morality and generally accepted good customs, in accordance with the previous paragraph, Viento a Favor Marbella shall have the right to cancel the registration and deny access and use, present or future, of the Website or any of the Content and/or Services incorporated therein.

• The user undertakes to use their username and password diligently and to keep both confidential. The user shall be solely responsible for maintaining the confidentiality of their username and password, personally assuming any activities carried out or taking place through their use.
• The user may cancel and deactivate their registration at any time using their username and password. The user acknowledges and accepts that Viento a Favor Marbella reserves the right to cancel registrations that are inactive for an unreasonable period of time.

Rules for use of the site

• The user undertakes to use the Website and the Content and/or Services incorporated therein diligently and correctly. Likewise, the user undertakes not to use the Website:
  • to carry out activities contrary to law, morality, generally accepted good customs or established public order; and
  • for unlawful purposes or effects, prohibited purposes or effects, or purposes or effects that harm the rights and interests of third parties, and Viento a Favor Marbella disclaims any liability that may arise from any of the foregoing.
• The user acknowledges and accepts that use of the Website and its Content and/or Services will be for strictly personal, private and individual purposes. It is expressly prohibited for the user to authorize third parties to use the Website, in whole or in part, or to introduce and/or incorporate the Content and/or Services into their own business activity. The use or application of any technical, logical or technological resources by virtue of which users may benefit, directly or indirectly, with or without profit, from the unauthorized exploitation of the Content and/or Services or the Website itself is expressly prohibited.
• The user undertakes not to damage, disable or deteriorate the equipment and IT systems or telecommunications equipment of Viento a Favor Marbella or any third party, nor the contents incorporated and/or stored therein.
• The user undertakes to refrain from using the Content and Services in any way that may damage, disable, overload or deteriorate the Website or prevent the normal use or enjoyment of the Website by other users.
• The user undertakes not to modify Viento a Favor Marbella’s equipment and systems in any way, nor to use modified versions of equipment and systems in order to obtain unauthorized access to any Service and/or Content of the Website.
• The user undertakes not to interfere with or interrupt access to and use of the Website, servers or networks connected to it, or to breach the requirements, procedures and regulations of the network connection policy.

Website contents and services

Corporate information

• The user knows and accepts that any data relating to Viento a Favor Marbella or the companies in the Group of an economic-financial-strategic nature (hereinafter, “Corporate Information”) is provided for purely informational purposes.
• Corporate Information has been obtained from reliable sources; however, despite having taken reasonable measures to ensure that such Information is not erroneous or misleading, Viento a Favor Marbella does not state or guarantee that it is accurate, complete or up to date, and it should not be relied upon as such.
• The Corporate Information contained on the Website does not constitute any kind of investment recommendation, financial advice or advice of any other kind, and nothing included therein should be taken as a basis for making investments or decisions of any kind.
• Without prejudice to the foregoing, any user who decides to invest in shares of the Viento a Favor Marbella Group should bear in mind that the value of their investment may fluctuate upward or downward, and they may not recover the amount invested, in whole or in part. Past performance is not indicative of future performance. Exchange rates and their fluctuations may cause variations in the value of investments.

Information provided by third parties

• The Website may include information or content provided by sources other than Viento a Favor Marbella, including the Website’s own users. Viento a Favor Marbella does not guarantee nor assume any responsibility for the truthfulness, integrity or accuracy of such information and/or content, including cases where it contains defamatory, offensive or unlawful elements.
• In any event, and without prejudice to the foregoing, the submission by third parties of information and/or content to the publicly accessible sections of this Website via email or any other means shall imply the granting in favor of Viento a Favor Marbella of a non-exclusive, time-unlimited, worldwide and free license to reproduce, store, edit, modify, publish, incorporate into databases, publicly communicate, transmit, display, distribute, perform, or otherwise commercially exploit, in whole or in part, such information or content owned by the user on the Website in any form or through any medium or technology. Viento a Favor Marbella reserves the right, at its sole discretion, to edit, reject or remove the aforementioned information and/or content.
• The user acknowledges and accepts that Viento a Favor Marbella may retain and disclose the information it stores or makes available to third parties on the Website provided that it is:
  • required by competent authorities and bodies;
  • necessary to enforce the General Terms and Conditions and/or Specific Terms;
  • appropriate or necessary to respond to claims relating to violations or infringements of rights; or
  • appropriate or necessary to protect the legitimate interests of Viento a Favor Marbella, its users and the general public.

Content and services external to the website

• The Viento a Favor Marbella Website may make available to users technical linking devices, directories and search engines that allow them to access websites belonging to and/or managed by third parties.
• The installation of such links, directories and search engines on the Website has the sole purpose of facilitating users’ search for and access to information, content and services available on the Internet.
• The establishment of a link does not necessarily imply the existence of relationships between Viento a Favor Marbella and the owner of the website on which the link is established, nor the acceptance and approval by Viento a Favor Marbella of its Content or Services.
• Unless expressly stated otherwise, Viento a Favor Marbella does not offer or market, either itself or through a third party, the information, Content and/or Services available on linked pages, nor does it previously control, approve or monitor them, nor does it adopt them as its own. The user must therefore exercise utmost prudence in evaluating and using the information, content and services existing on linked pages.
• Since Viento a Favor Marbella has no control whatsoever over the pages linked through the links incorporated in the Website, the user acknowledges and accepts that Viento a Favor Marbella assumes no responsibility for the content or services that the user may access on such pages, nor for any product marketed on them.

Warranties and liability

• Unless the Law expressly provides otherwise, or there is an express statement to the contrary, the user expressly acknowledges and accepts that Viento a Favor Marbella does not provide any warranty of any kind, whether express or implied, regarding the Website or the Content and Services incorporated therein, including, by way of example and not limitation:
  • the availability and continuity of the Website’s operation and, in particular, though not exclusively, that users may effectively use the Website, the Content and the Services, and access the different web pages that make up the Website or those from which the Services are provided;
  • the levels of quality, interoperability and functionality of the Website, as well as of the Services and/or Content it incorporates;
  • the interruption, suspension or cancellation of access to the Website and to the Content and/or Services it incorporates;
  • the suitability for a particular purpose of the Website and the Services or Content incorporated therein;
  • the truthfulness, integrity, accuracy and/or updating of the Content, Services, products, texts, graphics, links or any other elements incorporated in the Website, as well as the results that may be obtained from access to and/or use of this Website or its contents;
  • Viento a Favor Marbella expressly disclaims any liability for error or omission in the information contained in the pages of this Website, as well as for lack of truthfulness, accuracy, completeness, relevance and/or timeliness of the Content;
  • unauthorized access to and alteration of data stored and transmitted through the Website or the services it offers in this regard;
  • the absence of viruses or other elements in the content that may produce alterations in the user’s computer system (software and hardware) or in the electronic documents and files stored in the user’s computer system.
• The user is aware of and voluntarily accepts that use of the Website, the Services and the Content takes place, in all cases, under their responsibility, and therefore the user will adopt all measures necessary to minimize risks, including the adoption of the security measures necessary to guarantee antivirus and data recovery procedures. Accordingly, unless the law expressly provides otherwise and only to the extent and within the limits it provides, Viento a Favor Marbella does not guarantee nor assume any liability with respect to access to and use of the Website or the Content and/or Services incorporated therein.

Force majeure

Without prejudice to the foregoing, Viento a Favor Marbella shall not be liable for delays or failures in access to, operation and functionality of the Website, its Content and/or Services, nor for interruptions, suspensions or malfunctions thereof, when they originate from breakdowns caused by natural disasters such as earthquakes, floods, lightning or fires, force majeure events, situations of extreme urgency such as wars, military operations, civil disturbances, strikes, lockouts, or any other force majeure event or fortuitous event.

Personal data

• To use or access certain Services and/or Content, Viento a Favor Marbella may require users to complete certain registration forms that necessarily involve the provision of certain personal data. Viento a Favor Marbella will process such data in accordance with the purposes and under the conditions detailed in each case.
• By completing and submitting any form incorporated on the Website, the user expressly consents and authorizes Viento a Favor Marbella to collect, automatically process or transfer, as the case may be, the personal data requested in accordance with the purposes and under the conditions detailed in each case.
• Viento a Favor Marbella has adopted and will adopt all technical and organizational security measures required under applicable legislation and existing quality standards in the sector, in order to maximize the security and confidentiality of communications. Viento a Favor Marbella guarantees that controls exist to prevent security breaches or other negative consequences, adopting the most appropriate organizational measures and technical procedures to minimize these risks. Notwithstanding the foregoing, the user acknowledges and accepts that Internet security measures are not impregnable. Networks used on the Internet are not secure and any communication sent through this medium may be intercepted or modified by unauthorized persons. Notwithstanding the foregoing, Viento a Favor Marbella warns that the current state of the art does not guarantee that security systems will not be breached or that communications will remain inviolable when transmitted through any telecommunications network. Accordingly, Viento a Favor Marbella cannot guarantee full privacy and security of use of the Website and the Content and/or Services and, in particular, that unauthorized third parties may not become aware of the type, conditions, characteristics and circumstances of the use that users make of the Website and the Content and/or Services.

Cookie information

• The Website may use cookies, small text files containing information about your browsing on this website, whose main purpose is to improve the user’s experience on the web. You can find more information about the cookies used, their purpose and other relevant information at the following link: https://www.sottoventobrand.com/es/cookies.
• By continuing simple browsing and/or using the Website’s functionalities, the user accepts—depending on the configuration selected in the privacy options provided by their browser—the installation of the cookies used on this Website and described on the page indicated above.

Intellectual property, industrial property and other rights

Applicable law This Website, as well as the Content, Services and elements integrated therein, are owned by or are under the control of Viento a Favor Marbella and are protected, without limitation, by the intellectual and industrial property laws of the Kingdom of Spain and by any applicable international treaties and conventions.

Ownership by Viento a Favor Marbella. Viento a Favor Marbella is the exclusive owner of all intellectual property, industrial property and analogous rights that may apply to the Website. Likewise, all rights over any Content, Services or elements owned by Viento a Favor Marbella or by any of the companies that make up the Viento a Favor Marbella group of companies, incorporated into the Website, are reserved, including, by way of example and not limitation:

• those elements that make up the visual appearance, graphic image and other sensory stimuli of the web pages that make up the Website;
• the navigation architecture;
• the source codes of the web pages;
• photographs,
• recordings,
• computer programs,
• database,
• technology,
• logos and
• distinctive signs.

All of the above, as a whole, shall hereinafter be referred to as the “Property”.

Third-party property The user acknowledges and accepts that the Website provides access to Content and Services owned by third parties whose rights are protected by the applicable legislation on intellectual property, industrial property, rights to exploit the commercial and advertising value of image and other analogous rights, as applicable.

Reservation of rights The user undertakes not to remove, delete, alter, manipulate or in any way modify:

• any notes, legends, indications or symbols that Viento a Favor Marbella or the legitimate rights holders incorporate into their properties in matters of intellectual or industrial property (such as copyright, ©, ® and ™, etc.);
• technical protection or identification devices that the Content may contain (such as watermarks, digital fingerprints, etc.).

Licenses over the Property

• The user acknowledges that, under these General Terms and Conditions, Viento a Favor Marbella does not assign or transfer to the user any rights over its Property or over any third-party property. Viento a Favor Marbella only authorizes the user to access and use the same in accordance with the terms set out in these Terms.
• Viento a Favor Marbella authorizes users to access and browse the Website, using the Services and viewing the Content incorporated therein.
• Users are not authorized to copy, distribute (including by email and the Internet), transmit, communicate, modify, alter, transform, assign or, in any other way, carry out activities involving the commercial use of the Website, its pages, Content or elements integrated therein, whether partially or totally, without the express written consent of the legitimate holder of the exploitation rights. Where Viento a Favor Marbella expressly authorizes it in writing, the user may download a single copy of the Content. In any event, the license of use recognized in this section may not, under any circumstances, be assigned or transferred to third parties.
• Access, viewing and, where applicable, downloading of the Content and/or Services shall always be carried out for strictly personal and non-commercial purposes.
• Viento a Favor Marbella reserves all rights over the Property, including, by way of example and not limitation, all intellectual and industrial property rights it holds over it. Viento a Favor Marbella grants no other license or authorization of use to the user over its Property other than that expressly detailed in this clause.

Linking license

• Users and, in general, any persons intending to establish a link between their website and the Website must comply with the following conditions. Any linking intention other than that stipulated in this clause shall require prior written acceptance by Viento a Favor Marbella:
  • The user may not reproduce or imitate, wholly or partially, the content of the Website, nor its graphic appearance (“look and feel”), nor create frames (“frames”) or inline links (“link inline”) to pages of Viento a Favor Marbella.
  • No browser, frame, environment or navigation bar shall be created over the Website’s pages.
  • No false, inaccurate, incorrect or disparaging statements or indications shall be made about the Website, Viento a Favor Marbella or any of Viento a Favor Marbella’s Property; in particular, it shall not be declared or implied that Viento a Favor Marbella collaborates or is a partner and/or that it has in any way supervised or assumed in any way the contents or services offered or made available by the website on which the link is established.
  • The website on which the link is established shall not contain any trademark, trade name, shop sign, denomination, logo, slogan or other distinctive signs belonging to Viento a Favor Marbella, except for those signs that form part of the link itself or other Property previously licensed in writing by Viento a Favor Marbella.
  • The website on which the link is established shall not contain unlawful information or content, content contrary to morality, generally accepted good customs and public order, nor shall it contain content or services contrary to any third-party rights.

Termination of licenses

• Viento a Favor Marbella reserves the right to terminate or modify at any time and for any reason the licenses granted under these General Terms and Conditions. Without prejudice to the foregoing, Viento a Favor Marbella may take legal action against any use by the user that:
  • is not in accordance with the terms and conditions specified herein;
  • infringes or violates Viento a Favor Marbella’s intellectual or industrial property rights or other analogous rights, or those of any other legitimate third-party holder; or
  • infringes any applicable regulation.

The user shall be required to immediately modify or remove from their website any of Viento a Favor Marbella’s Property, or remove any link to the Website, when so required by Viento a Favor Marbella.

Infringement notification procedure

• If any user or a third party considers that there are facts or circumstances revealing the unlawful nature of the use of any content and/or service, or the performance of any unlawful activity on the web pages included in the Website, or through the Services provided, they may contact the Legal Department at the registered office of Viento a Favor Marbella indicated above, providing the following information:
  • Name, surname(s), national identity document, address, telephone number and email address of the claimant, as well as, where applicable, the signature of the holder of the allegedly infringed rights or, where applicable, of the person authorized to act on their behalf and representation.
  • Identification of the alleged unlawful activity and, in particular, where it concerns an alleged infringement of intellectual or industrial property rights, a precise and specific description of the protected content, as well as its exact location.

Term of the general terms and amendments

• The legal relationship arising from access to and use of the Website, as well as the Content and Services incorporated therein, is of indefinite duration. Likewise, either party may terminate or suspend this contractual relationship unilaterally at any time and without any cause other than its will to do so.
• Without prejudice to the foregoing, this relationship shall be deemed terminated with immediate effect when Viento a Favor Marbella publishes new General Terms and Conditions. Access to and use of the Website implies full acceptance of the new terms and, consequently, the beginning of a new legal relationship.
• Viento a Favor Marbella reserves the right to modify these General Terms and Conditions at any time and without prior notice.

Assignment to third parties

• The user may not assign, transfer, charge or subrogate in favor of third parties the rights and obligations established in these General Terms and Conditions and, where applicable, in the Specific Terms.
• Viento a Favor Marbella may assign, transfer, charge or subrogate in favor of third parties, in whole or in part, the rights and obligations assumed under the contractual relationship described herein, as well as the contractual position to any third party, and by means of this clause the user is deemed to grant sufficient authorization for such purpose.

Applicable law and jurisdiction

• The Website is operated and controlled by Viento a Favor Marbella from its offices in Spain. Consequently, any issues arising from access to and/or use of the Website shall be governed and interpreted in accordance with Spanish law.
• If the user is domiciled outside Spain, Viento a Favor Marbella and the user submit, expressly waiving any other jurisdiction, to the competent Courts and Tribunals in the Kingdom of Spain.

Notices

• Unless otherwise indicated, all notices, requirements, agreements, consents, acceptances, approvals or communications required under these General Terms and Conditions or otherwise related to them must be made in writing and sent to Viento a Favor Marbella by mail to the company’s registered office, to the attention of the Legal Department.

More information

• Please, for any additional information, suggestion or proposal, contact info@sottoventobrand.com

CUSTOMER SERVICE (SAC)

You can contact us and use our customer service through the following channels:

1. By sending an email to: info@sottoventobrand.com

2. By calling: National / International calls: +34 626 692 844

3. By writing to the Personal Shopper Service via WhatsApp: +34 626 692 844

Opening hours: Monday to Friday from 10:30 a.m. to 7:00 p.m., excluding public holidays.

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DELIVERY TO SOTTOVENTO STORES (SPAIN)

Free on all orders.

Standard timeframe: 2–10 business days.

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DELIVERY TIMEFRAMES

• In-stock products: 24/48 hours – maximum 5 business days

• Out-of-stock products: 5–20 business days

• Made-to-order products (pre-order / on request): 5–30 business days

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DELIVERIES WITHIN MAINLAND SPAIN

Orders over €100

Free shipping (excluding décor items or products with volumetric weight > 5 kg).

Orders under €100

Shipping costs are borne by the customer and calculated according to weight, volume, and destination.

Standard timeframe: 2–10 business days.

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DELIVERIES OUTSIDE MAINLAND SPAIN

(Canary Islands, Ceuta and Melilla)

Costs are always borne by the customer and calculated according to city, weight, volume, and priority.

Estimated delivery time: 5–20 business days.

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INTERNATIONAL SHIPPING – EUROPE

Shipping is available to the following countries:

Germany, Albania, Andorra, Austria, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, Romania, San Marino, Sweden, Switzerland, and Ukraine.

If your country is not listed, please contact customer service.

1. Clothing, accessories, and small décor (Europe)

• Transport: Standard international parcel service

• Estimated delivery time: 4–10 business days

• Cost: Borne by the customer based on weight, volume, and destination

2. Large décor and furniture (Europe)

Shipping must be palletised.

Pallet specifications:

• Type: European pallet (EUR/EUR1)

• Maximum height: 1.80 m recommended, 2.00 m limit

• Maximum weight: 700 kg

• A single transport cost per pallet, regardless of the number of items included.

Estimated delivery time: 5–30 business days depending on destination, volume, and carrier.

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INTERNATIONAL SHIPPING – NON-EU

Authorised destinations: Saudi Arabia, United Arab Emirates, United States, and United Kingdom.

Prior contact with Customer Service is required.

1. Clothing, accessories, and small décor (Non-EU)

• Transport: Standard international parcel service

• Estimated delivery time: 5–15 business days

• Cost: Borne by the customer (according to country, weight, and priority)

2. Large décor and furniture (Non-EU)

Shipping via customised logistics solutions.

Cost to be quoted according to destination, volume, and carrier.

Estimated delivery time: 5–30 business days.

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CUSTOMS CONDITIONS – INCOTERM DAP (INTERNATIONAL)

All international shipments (Europe and Non-EU) are handled under Incoterm DAP (Delivered At Place).

This means that:

• SOTTOVENTO ships the goods to the destination country.

• The customer is responsible for customs duties, import taxes, and local VAT in their country.

• These costs are not included in the shipping price or in the order total.

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PRIORITY SHIPPING

Available upon request.

Cost is always borne by the buyer and calculated according to destination, weight, volume, and urgency level.

Delivery within the shortest possible timeframe according to the selected option.

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HOME DELIVERY

Deliveries are made Monday to Friday via a logistics operator, to street level at the address provided by the customer.

If no one is available, the carrier will leave a notice and the transport agency’s customer service department will attempt to contact the recipient to reschedule delivery.

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EXCHANGE / RETURN POLICY:

•  You have 14 days to request an exchange or return.

• A paper or electronic proof of purchase is mandatory.

•  Any item to be returned or exchanged must be in its original condition, with all tags and packaging intact, in perfect condition, unused, unwashed, and not personalised.

•  Items that are part of a set cannot be returned separately.

•  For hygiene reasons, exchanges/returns are not accepted for party wear, swimwear, underwear, costume jewellery, fur items, or any item that has been used, washed, personalised, altered, or emits any type of odour.

EXCHANGE / RETURN METHODS:

A) EXCHANGE / RETURN AT SOTTOVENTO STORES IN SPAIN.

• Certain décor items purchased through the online store cannot be returned in-store. Please contact Customer Service.

• Returns will be processed as follows:

1. A store credit voucher for the return amount, with no expiry date, redeemable at any SOTTOVENTO store in Spain.

2. Exchange the item for any other available in-store product, paying the price difference or receiving a voucher if the new item has a lower value.

B) EXCHANGE / RETURN VIA THE WEBSITE.

• The Buyer may contact SOTTOVENTO Customer Service through their customer account or by emailing devoluciones@sottoventobrand.com.

• SOTTOVENTO Customer Service will provide a return code and detailed instructions for sending back the items.

• The product must be shipped using the logistics operator of the customer’s choice, with shipping costs prepaid by the sender.

• If the condition check of the order is satisfactory, we will refund the amount paid at the time of purchase using the same payment method, within a maximum period of one month.

• The first size exchange is free of charge within Spain (except Canary Islands, Ceuta, and Melilla). SOTTOVENTO will send the new size or colour FREE OF CHARGE.

• Return shipping address for Exchanges/Returns:

SOTTOVENTO STORE

VIENTO A FAVOR MARBELLA S.L.

Calle Pedraza 5.

29601- Marbella.

Málaga – Spain

Mobile: +34 626 692 844

Standards Compliance

All pages on this website comply with the Accessibility Guidelines or General Principles of Accessible Design established by the WAI group of the W3C.

Navigation Aids

• All pages include rel="previous", rel="next", and rel="start" links to help navigation in text-only browsers and screen readers.
• Some browsers, such as Mozilla, Netscape 6, and Opera 7, provide a Navigation Toolbar that can be used to browse the site using these links.
• All tables use header cells with the scope attribute, allowing screen readers to interpret content intelligently. When necessary, tables also include <caption> elements and summary attributes to improve comprehension.

Links

• Most links whose text does not fully describe the destination include a title attribute with additional context.
• Links are written to make sense out of context whenever possible. Some browsers (such as JAWS, Home Page Reader, Lynx, and Opera) can extract a list of links from the current page and allow navigation from that list. For this reason, links are not duplicated unless necessary.
• No JavaScript pseudo-links are used. All links are accessible even when JavaScript is disabled.
• Internal links do not open in new windows. External links do open in new tabs or windows and are indicated as such.

Visual Design

The visual design of this site is built using CSS. If the user’s browser or device does not support stylesheets, the content remains fully readable thanks to semantic HTML markup.

This ensures the site works well on PDAs and mobile devices without extra development or preprocessing.

You can email us at info@sottoventobrand.com, call us, or send a WhatsApp message to +34 626 69 28 44.
Our Customer Service is available Monday to Friday, from 10:30 AM to 7:00 PM (excluding public holidays).

The same number also offers a free Personal Shopper service, provided directly from our Marbella boutique during store hours.
We’ll send you photos, videos and tailored advice — as if you were right here with us.
Our mission: to bring the Atlantic nautical soul and Mediterranean heart of SOTTOVENTO to your home.

• If you have a customer account: you can download your invoice directly from your profile once the order has been shipped.
• If you purchased as a guest: please request your invoice by emailing info@sottoventobrand.com.

Yes. We offer a free Personal Shopper service via WhatsApp, provided directly from our boutique in Marbella.
Our team will send you photos, videos and tailored suggestions based on your style, preferences and budget — as if you were right here in the store.
Tell us what you like, and we’ll help you find the perfect pieces.
We want you to experience SOTTOVENTO wherever you are.
Direct contact: +34 626 69 28 44

At SOTTOVENTO, we want you to be completely satisfied with your purchase. That’s why you have 14 calendar days from the date of delivery to request a return or an exchange.

• The item must not have been used, washed, or personalized.
• It must be free from any scents such as perfume, moisture, food, tobacco, alcohol, or body odor.
• Items with stains from makeup, creams, food, shoes, deodorant, dirt, grass, or similar will not be accepted.
• Original tags and packaging must be intact.
• A copy of the receipt or invoice must be included.

✅ The first size exchange is free of charge within mainland Spain.

❌ Returns will not be accepted in the following cases:

• Improper use or washing
• Shrinkage due to incorrect care
• Minor snags caused by wear
• Pilling due to friction with rough surfaces
• Damage or tears resulting from use

How to request a return?

• In-store: You will receive a store credit or be able to exchange your item on the spot.
• Online: Email us at devoluciones@sottoventobrand.com or log in to your customer account to request a return code.

Return address

Returns must be sent prepaid by the customer to the following address:

VIENTO A FAVOR MARBELLA, S.L.
Calle Pedraza 5
29601 Marbella – Málaga – Spain

Processing times

• Return evaluation: within 10 days of receipt
• Refund (online purchases): within 14 days of acceptance, via the original payment method or bank transfer
• If rejected: we will request your full contact details and return the item to you at no additional cost

Yes. With SeQura, you can pay in 4 interest-free installments. Simply select the “4× Payment Plan” option during checkout and follow the steps.

Enjoy your order now and pay comfortably over time!

This payment method is only available in countries where it is enabled.

Yes. The Pre-Order / Made-to-Order service is also available for professionals in the HORECA sector (hotels, restaurants, cafés), as well as for interior designers, decorators and architecture studios seeking exclusive pieces for their projects.

At SOTTOVENTO, we specialize in nautical and Mediterranean-themed decor, as well as eco-natural environments using materials like esparto, wood, linen and handcrafted ceramics.

We provide a dedicated service to decorate beach bars, restaurants, boutique hotels, concept stores and also private homes, always in our signature style: nautical with a Mediterranean soul.

We offer custom product designs: esparto figures (fish, octopus, seahorses…), lamps, curtains, rugs, cushions and other tailored elements.

Our team provides personalized advice, coordinates delivery times, logistics, and volume-based discounts for professionals.

Contact us:
Email: info@sottoventobrand.com
WhatsApp: +34 626 692 844